General Terms & Conditions

Terms of Service
The General Terms and Conditions (GTC) apply to all deliveries and services; insofar as they do not contradict legal requirements.
Status: 06/26/2020
GENERAL TERMS AND CONDITIONS FOR PRIVATE END CUSTOMERS
Preliminary remark:
All products offered in this shop are intended to support your own health. No promises of healing or recovery are expressly made. If you have any questions, please contact your doctor, alternative practitioner or pharmacist, who will help you with the appropriate diagnostics and therapeutic approaches. All deliveries and services are carried out exclusively on the basis of the following terms and conditions:
1. Conclusion of the purchase contract
The purchase contract is concluded with the sending of the order protocol, which is sent to you by e-mail immediately after receipt of your order. The exact shipping date for the goods you have ordered can be found in the order log sent to you by e-mail. the customer's contractual partner Dr. Guenter Kettner, Godensweger Strasse 2c, 17094 Burg Stargard
2. Privacy
The protection of your personal data when it is collected, processed and used during your visit to our website is important to us. Your data is protected in accordance with legal regulations. Below you will find information about which data is collected during your visit to the homepage and, if applicable, also during the ordering process and how it is used:
2.1. Collection and processing of data
Every access to our homepage and every retrieval of a file stored on the homepage are logged. The storage serves system-related and statistical purposes. The name of the retrieved file is logged, Date and time of retrieval, amount of data transferred, notification of successful retrieval, web browser and requesting domain. Additionally, the IP addresses of the requesting computers are logged. Further personal data will only be collected if you provide the information voluntarily as part of a registration, inquiry or order.
2.2. Use and Disclosure of Personal Data
If you have made personal data available to us, we will only use it to answer your inquiries Processing of contracts concluded with you, for technical administration and for maintaining customer relationships. A transfer of personal data to third parties does not take place. Excluded from this are service partners who are responsible for order processing require the transmission of data such as B. the distribution company commissioned with the delivery and the one with the Credit institution commissioned with payment processing. In these cases, the scope of the transmitted data is limited to required minimum. The stored personal data will be deleted if you give your consent to the storage is revoked or if its storage is inadmissible for other legal reasons.
2.3. Use of cookies
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive via your web browser. They enable our system to recognize your browser and thus provide you with extended features of our Internet shop to send. The help function in the menu bar of most web browsers explains how to allow cookies or can refuse. We recommend that you leave the cookie function switched on in order to be able to use all the features of our Internet shop to use without restrictions. Cookies do not damage your computer and do not contain viruses.
2.4. right of providing information
Upon written request, we will be happy to inform you at any time about the data stored about you.
3. Prices
All prices and cost information include the statutory VAT and are subject to change. A maximum order value of EUR 150.00 applies to the first order. If the order value is more than EUR 150.00, please ask we ask for prior consultation. All deliveries within Germany and the EU member states are only made by cash on delivery, direct debit or prepayment.
4. Delivery
Deliveries are always made plus shipping costs and, if applicable, cash on delivery charges from the warehouse. The exact amount of the shipping costs and the cash on delivery fee can be seen in our end customer online shop under "Service & Costs". The order will be sent as soon as possible delivered with DHL, parcel service or forwarding agent. With the delivery you will receive a delivery note and the corresponding invoice with all Information on the delivered products, unit prices and total invoice amount. Any cash on delivery fees incurred will be Invoice shown under freight costs. The risk passes to the customer as soon as the shipment leaves the business premises of Dr. Kettner. Normally we send with DHL as a postal package, the sum insured is EUR 500.00.
5. Retention of Title
The delivered goods remain the property of Dr. Kettner.
6. Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of withdrawal, you must inform us Dr. Guenter Kettner, Godensweger Strasse 2c, D-17094 Burg Stargard, Telephone: +49 39603 231 63, Fax: +49 39603 231 73 Email guenter.kettner@web.de by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired. Consequences of revocation If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Exceptions to the right of withdrawal The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. Our right of withdrawal forms can be found at: Withdrawal Form.pdf.
{* withdrawal_form_end *}In order to open the PDF files offered for download, you need an additional program such as Adobe Reader, which you can download free of charge from the Internet. The current version of Adobe Reader can be found here.
8. Online Dispute Resolution:
The European Commission provides a platform for out-of-court online dispute resolution (OS platform), which can be accessed at www.ec.europa.eu/consumers/odr. Our e-mail address can be found in our imprint. We take part in the dispute resolution process. A list with the contact details of the recognized dispute resolution bodies can be found at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.adr.show.
9. Storage of the text of the contract
We store your order and the order data you entered. Immediately after receipt of your order you will receive an e-mail an order protocol with all the data you have entered, extended by further information that is important for you as the customer. If you wish, you can print out the order record or save it in your EDP system for your own purposes.
10. Payment
You can pay for the products you have ordered by cash on delivery, prepayment or direct debit. A maximum order value of EUR 150.00 applies to the first order. If the order value is over EUR 150.00, we ask for prior consultation.
11. Customer Service / Complaints
If you have any questions about our products or your orders, please email our service department. In case of complaints we are of course at your disposal. We will process your questions and complaints immediately upon receipt and will surely find a solution that is satisfactory for you.
12. Warranty
Warranty rights apply.
13. Final Provisions German law applies.

GENERAL TERMS AND CONDITIONS FOR COMMERCIAL END CUSTOMERS
All deliveries, services and offers are made exclusively on the basis of the following terms and conditions:
1. Prices According to $19 UStB we are exempt from paying the sales tax. That's why we don't show them separately. Our prices are subject to change and are subject to market conditions on an ongoing basis customized. In the case of cash on delivery shipments, we charge a cash on delivery fee, the current amount of which can be found in our end customer online shop under the Item "Shipping costs" is indicated.
2. Product Changes
We expressly reserve the right to make technical and optical changes to the items we offer!
3. Delivery Deliveries are always made plus shipping costs and, if applicable, cash on delivery charges from the warehouse. The exact amount of the shipping costs and the cash on delivery fee can be seen in our end customer online shop under "Shipping costs". The order will be sent as soon as possible delivered by parcel service or forwarding agent. With the delivery you will receive a delivery note and the corresponding invoice with all Information on the delivered products, unit prices and total invoice amount. Any cash on delivery fees incurred will be Invoice shown under freight costs. The delivery is subject to the proviso that stocks last. The delivery takes place as soon as all the products you have ordered are available; no partial deliveries will be made.
4. Packaging
For obligations according to the packaging regulations, it depends on whether you are either a private or commercial end user according to the Packaging Ordinance are. Catering establishments and hotels, canteens, administration offices, barracks, Hospitals, educational and charitable institutions, freelancers and points of accumulation in the cultural sector such as cinemas, operas and museums as well as the leisure area such as holiday resorts, amusement parks, sports stadiums and service areas, each independently of the incidents occurring there packaging quantities. This also includes handicraft businesses and agricultural businesses, whose packaging quantities exceed those customary in households Waste containers with a maximum volume of 1100 liters per recyclable material group can be disposed of in the usual household collection rhythm. As not Private and thus commercial end users are all those who do not fall under the above list. All sales packaging (product packaging, filling material and transport box) that you receive as a private end user is included have been licensed under a dual system, which ensures nationwide take-back. Thus, this packaging of be disposed of in appropriate recycling bins. As a non-private end user, you can return the sales packaging free of charge after consultation with us. resulting Transport costs are to be borne by you. We will either reuse the returned retail packaging or one supply correct utilization. Dioeser Webshop is registered in the central packaging register LUCID under number DE4305622054589. Reclay Systems GmbH is our partner in the field of disposal / packaging licensing.
5. Retention of Title
The delivered goods remain the property of Dr. Kettner. The buyer enters the Claims from a resale of the reserved goods to Dr. Kettner, also to the extent that the goods is processed. In addition to the reserved goods, does the processed product contain items that either belonged to the buyer or were only delivered under the simple retention of title, the buyer assigns the entire Purchase price claim to Dr. Kettner off. In the other case, Dr. Kettner a fraction of claim, according to the ratio of the invoice value of his reserved goods to the invoice value of the other processed items. The buyer is still authorized to collect the claim. Our authority to collect the claim ourselves remains unaffected by this. However, we undertake not to collect the claim as long as the buyer meets his payment obligations from the meets the proceeds received, is not in default of payment and, in particular, does not have an order to open a bankruptcy, composition or similar procedure has been made or payments have been suspended. If this is the case, however, we can demand that the buyer send us the assigns claims and their debtors, provides all information required for collection, the associated documents hands over and notifies the debtors (third parties) of the assignment.
6. Payment
Invoices are issued on the day the goods are dispatched; in the case of early delivery, the agreed delivery date applies exhibition day. The invoices are due according to the terms of payment of Dr. to pay Kettner. When exceeding the Due date, from the 3rd day after the invoice date, interest on arrears will be charged at a rate of 5% above the respective base interest rate calculated by the European Central Bank. All costs caused by late payment, such as Extension costs, protest costs, legal fees, etc. are at the expense of the defaulting buyer. We reserve the right until available a positive credit report, request cash on delivery or withdraw from the contract. Credits always follow Deduction of discounts and other discounts granted on the invoice amount. Bills of exchange and checks are not accepted as means of payment. If the buyer is in arrears with a payment due or if there is a significant deterioration in his financial situation, so is dr Kettner is entitled to withdraw from the part of the contract that has not yet been fulfilled or from the entire contract to withdraw, or to demand cash payment or security for the goods for further deliveries without prior notification setting of a grace period is required.
7. Damage in transit
All deliveries travel at the risk of the customer/orderer. The customer is obliged to report open transport damage upon acceptance from to be confirmed by the carrier. The acknowledgment of the damage must be submitted to us immediately. Unconfirmed open defects can cannot be recognized later and are also not insured. If it is a matter of hidden transport damage or a defect, this immediately in writing to the carrier and the recourse claims are to be reported to the carrier. Proof of Please report the hidden defect to us immediately. It is important to observe the observance of deadlines for hidden defects, in which hidden defects are to be reported after receipt of the goods. These are: at the post office within 24 hours; at the train inside from 7 days; at the carrier within 6 days; for air freight companies within 7 days.
8. Wrong Orders
In the case of incorrect orders, we charge a restocking fee of 20% of the respective value of the goods, but at least EUR 10.00. the Returns must be made to us free of charge. Only goods in their original packaging can be taken back. Returns are with a authorization number, which must be clearly visible on the outside of the packaging. You will receive this number later requirement from us. Returns without an authorization number and freight collect will not be accepted by our warehouse staff accepted. Incorrect orders can only be returned within 30 days of purchase in the original packaging. We keep We reserve the right to refuse to take back products that have been specially purchased for a customer.
9. Cancellations
Cancellations of products that have been specially ordered for a customer or whose order quantity exceeds normal stock levels exceeds, must be in writing and are only valid with written confirmation by Dr. Kettner as accepted. dr Kettner reserves the right to refuse cancellation in such cases. Does the customer already have the goods? received, the provisions of Section 8, incorrect orders, also apply to cancellations.
10. Complaints
We always strive to provide you with absolutely reliable quality products. Should there still be reason for complaint (defective goods or wrong delivery), please send the affected goods (including a copy of the invoice or delivery note and more detailed error description) free of charge, provided with an authorization number, to us. Without a precise and detailed error description, a Editing not possible. You will receive such an authorization number after you have sent us the complaint with a precise description of the error have indicated. Authorization numbers are valid for 4 weeks after they have been issued. Please make the authorization number clearly visible outside affix to the packaging. Returns without an authorization number and freight collect will not be accepted. For Products sent in as defective without justification will be passed on to the sender for the inspection costs incurred. The customer is obliged to take back the products complained about without justification. The return has to be sent to us completely free of charge in the original packaging to take place. Incomplete returns cannot be processed and will be promptly returned to the customer. beneficiaries Complaints are sent to the supplier for repair/replacement. After repair/exchange, the customer receives the product sent free of charge. Please note that in the event of defects in the scope of delivery (missing product or delivery of a non-ordered product), we must be notified of this defect within 3 days of receipt of the goods. Later complaints cannot be accepted are and shall be borne by the customer.
11. Liability
Liability for consequential damage of any kind caused by non-delivery or incorrect delivery or non-functioning of products purchased from us arise is excluded. Our liability relates exclusively to the value of the goods offered by us.
12. Online Dispute Resolution:
The European Commission provides a platform for out-of-court online dispute resolution (OS platform), which can be accessed at www.ec.europa.eu/consumers/odr. Our e-mail address can be found in our imprint. We take part in the dispute resolution process. A list with the contact details of the recognized dispute resolution bodies can be found at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.adr.show. 13. Validity We reserve the right to misprints, errors and changes. German law applies. Different regulations apply to foreign customers Agreement.
13. Jurisdiction
If the customer / orderer is a registered trader, the place of jurisdiction is Neubrandenburg